Privacy Policy

1. Introduction

Welcome to Celerlinks ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address
• Date of birth and government-issued identification
• Transaction history and payment records
• Device information, IP address, and browser type
• Location data (with your consent)
• Communication preferences and customer support interactions

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage data and interaction patterns
• Device identifiers and technical information
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process transactions, provide bill payment services, and fulfill your requests
• Account Management: To create and manage your account, verify your identity, and maintain your profile
• Communication: To send transaction confirmations, service updates, and respond to your inquiries
• Security: To detect, prevent, and address fraud, security breaches, and other illegal activities
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials (with your consent) and personalize your experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Telecommunications and utility providers
• Cloud storage and hosting services
• Analytics and customer support platforms

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at support@celerlinks.com or use our Data Deletion Request Form.

6.1 Right to Data Deletion

You have the right to request deletion of your personal data from our systems. We will process your deletion request within 30 days of receipt, subject to the following:

• We may require verification of your identity before processing the request
• Some information may be retained for legal or regulatory compliance purposes (e.g., transaction records required by financial regulations)
• Deletion of your account will result in permanent loss of access to your transaction history and account data
• We may retain anonymized or aggregated data that cannot be used to identify you

How to Request Data Deletion:

• Use our online Data Deletion Request Form
• Send an email to support@celerlinks.com with the subject "Data Deletion Request"
• Call us at +234 803 628 6458
• Use the in-app deletion feature in the Celerlinks mobile application

When you submit a deletion request, please include:

• Your registered email address
• Your registered phone number
• The reason for your deletion request (optional but helpful)

After we receive your request, we will send a confirmation email and begin processing your request. You will receive a final confirmation once your data has been deleted.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: